Fast developing and successful firm requires employees who improve their qualifications. Many modern organizations have already understood that investment in appropriate training of employees is not only beneficial for company but first of all it is profitable – it helps solve firm's problems and optimize employees' efficiency and productivity.
Meeting the small and big firms' needs halfway, Quick Job Work Agency has prepared extremely interesting training offer. We consider that training in order to trigger the permanent turn for the better in firm functioning has to be something more than just single event.
We offer our Clients a process of raising employees' qualifications in a mode that guarantees elimination of negative habits and introduction into world of functional solutions. Throughout all phases of training process employer and employees will be led by qualified couch who will advise how to adjust solutions to the firm peculiarities.
Training phases:
- Need analysis – Depending upon peculiarities of firm activity different tools can be used – for example: employees direct observation, assessment of their qualifications and potential, qualitative or quantitative survey of threats and problems that are encountered by employees and their expectations about the training. We would like employees being involved in training project. Therefore we always talk with employees' supervisors in order to learn what exactly the training aim is and meet our Client's expectations. We believe that we should get good knowledge about the organisation in which we want to trigger changes before starting to prepare a certain training plan.
- Preparation of the optimal training plan – The training plan is adjust to the firm peculiarity and depending upon needs it is modified. The special simulation and training games are prepared in order to activate the trainees and let them capture the practical skills in a quick and effective mode.
- Training – Depending upon our Client preferences it can take place in the business office or in any chosen localization. Our firm organizes both a few day training that take place out of our Client's company and on the spot training that can be held during the day or in afternoon hours. The participants get knowledge and exercise skills during the training, the set of materials with systematized information about the discussed topics is prepared for each trainee.
- Evaluation – In order to be sure that the training has fulfilled our Client's expectations, each time after it has been completed it is subjected to the assessment of participants. Depending upon needs of our Clients we can also check the theoretic knowledge and practical skills of trainees.
- Recapitulating meeting – The objective of such a meeting is a discussion on the training results which are prepared in form of report which includes information about the course of activities, trainees' progress and areas that demand additional work. On the meeting our specialists summarize the training process and recommend the best further way of improving employees skills.
Exemplary training process:
1. Need analysis:
Boss of sales department in big company come to us because he wants to invest in sales skills improvement in his department.
The objective: Increase in Sales
Our specialists observe the work that is performed in sales department and assess the employees' competency in customer service and sales.
The survey about the department functioning is carried out among the employees – the results indicate work under huge stress and communication problems among specific department employees.
Our specialist talk with boss department who points poor employees integration and occurring communication problems.
2. Preparation of the optimal training plan
Our specialist suggest training on sales and customer service ( on the level that fits to the observed employees' skills and knowledge ) enriched of components about methods of coping with stress and interpersonal communication.
3. Training
Three-day training takes place in the center that is localized out of the city – which favors participant integration. The training consists of mini lectures, simulation games, case studies and team work. There are held evening meetings that integrate participants.
4. Training evaluation
The survey is carried out in order to get learnt the trainees' opinion on the training.
5. Recapitulating meeting
Our experts meet with boss of the company in order to discuss the training. The report concerning group and individual participants and the evaluation's results is presented. The observed changes in employees behavior are shown. Our specialist emphasis strong and weak group points and recommend how to petrify positive behavior and motivate them to practical use of captured skills and knowledge.
Training result: Increase in sales, improvement of working atmosphere, better cooperation of employees and better coping with stressful situation.
Subsidy:
- European Union: European Social Fund ( ESF ): Human Capital – National Cohesion Strategy ,EQUAL
- Labor Fund
Other form of training:
- E-learning
- Blended learning
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